At Ray Kart, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a hassle-free return and refund policy. Please review the following guidelines:
- Return Period: You have 7 days from the date of delivery to return any items purchased on Ray Kart.
- Eligibility for Returns: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Some items, such as personal care products or custom items, may not be eligible for return. Please check the product details for exceptions.
- How to Return an Item: To initiate a return, please contact our customer service team at [Your Contact Email] or [Your Contact Number]. We will guide you through the return process and provide you with the return address.
- Refund Process: Once we receive the returned item and confirm it meets our return criteria, we will process your refund. Refunds will be credited to the original payment method within 7 business days.
- Return Shipping Costs: The customer is responsible for return shipping costs unless the item is damaged, defective, or incorrect. In such cases, we will cover the return shipping costs.
- Exchanges: If you would like to exchange an item, please contact us, and we will assist you with the exchange process.
If you have any questions or need assistance with your return, feel free to reach out to our customer support team.
Thank you for shopping with Ray Kart!
Feel free to adjust any terms as needed or add any specific conditions!